How Dealer Visit Report can Help in Maintaining Service Quality Standard?

Dealers represent the face of the brand and the quality of service provided by them to the end customer, creates the image of the brand in the market. To evaluate the quality of services and amenities at any dealership location, OEMs often conduct quality audits. This is done in order to maintain the quality standards across the network. The audits are performed by a designated person on pre-defined parameters set by the OEM on a monthly, quarterly, or annual schedule. Upon the completion of the inspection process, the dealers are given feedback based on the audit results and are required to make improvements. Based on the corrections made by the dealers an evaluation sheet is generated to help OEMs to analyze the dealer’s performance and work on changes.

The complete process can take days or sometimes even weeks to complete when done manually. There was a need for automation in the process and this need was fulfilled by Intellinet’s electronic dealer visit report system. It is an audit tool that provides a dashboard to OEMs and manufacturers where they can define certain quality parameters, the basis on which the audit is conducted. The same tool is used for conducting the audit, rescheduling visits, generating reports, and much more, all from a single hand-held device.

Benefits of Dealer Visit Report System

Let’s take a look at how the dealer visit report system can help OEMs.

• Digital Management: The system is digital and online, so it’s easy to manage. It is also secure and there are no chances of report tampering.

• Easy Record Keeping: Intellinet’s electronic dealer visit report system ensures that the audits happen as scheduled. Regular alerts keep the auditors aware of the same. All reports generated are saved in a centralized location for easy access.

• Visit Scheduling: Electronic dealer visit report system allows the auditor to create visit schedules as required and if in case a revisit is required, the schedule can be modified. Auditor will get a reminder on the scheduled date.

• Instant Reporting: The audits performed by the auditors are available instantly for evaluation to the OEM. A copy is also shared with the dealer for making improvements before the final inspection.

Dealer visit report system is an enterprise mobility solution that offers endless opportunities to give you an edge and maintain high dealership quality levels. The end-to-end dealer visit process is manageable through this single entity.