How OEMs Can Leverage the Mobile Based Dealer Visit Report Software?

Besides the product quality, there are a lot many factors that influence a customer's buying decision. Additional Benefits, quality of service, well-behaved staff, the ambiance of the dealer's store, aftersales service are some of those factors. Hence it's quite imperative for the OEMs to ensure a high standard of quality and service at each of their dealer stores. Therefore to ensure the quality of amenities and services at a dealership, OEMs conduct audits and inspections. This gives a clear idea about the service quality at any dealer location and accordingly actions can be taken by the OEM.

Now, the usual method of performing an audit involves:

• A designated person called an auditor, who visits the dealer location and performs checks.

• Then a report is prepared by the auditor based on the observations made and is sent to the OEM.

• The OEM analyses the report and derives conclusions to suggest improvement measures.

• The dealer works on these suggestions and then a cross-check is performed by the auditor again.

The complete process takes several days to complete and if, for any reason, a revisit is required it simply adds to the turnaround time. Being manual, the process is time-consuming, error-prone, and labor-intensive.

Now, let's take a look at the same process with Intellinet's Mobile-based Dealer Visit Report:

• The OEM designated management visits the scheduled location and captures the real-time conditions of services and facilities.

• The instant report is sent to the OEM for purview.

• Corrections if any, are suggested by the OEM and the dealers are required to incorporate those changes.

Since Intellinet's mobile-based dealer visit report is mobile-based software, no paperwork is done. It makes the audit work even simpler as the OEM-defined parameters are already fed into the software for the ease of the auditor. Using the mobile-based dealer visit report software the evaluator can generate reports instantly and share them with the OEM. The process becomes fast and accurate. The complete process takes less than a day with minimal effort. The took