How Technical Support Module Can Benefit The OEM?

In all big businesses, OEMs work with a chain of dealers and suppliers. For consistency and efficiency, a constant flow of information and knowledge is required. Considering the fact that each node (OEM, dealer, supplier) is interdependent on each other, it becomes all the more critical to manage each level efficiently for seamless operation and high output yield. To assist the OEMs in this endeavor, a technical support module for OEMs was created.

Using the technical support module, dealers can seek assistance for technical issues, service issues, and product issues. For this to happen seamlessly, the communication system between the dealer-OEM network needed to be strengthened, and hence to mitigate such limitations, Intelli technical support module is equipped with easy and quick navigation to manage complaints, issues and provide assistance.

As a dealer, providing solutions to your network of suppliers and customers is a continuous process. Providing solutions in the shortest amount of time would create goodwill and will ultimately be beneficial. However, it is easier said than done. When done manually, the process becomes time-consuming, requires physical labor, and is prone to errors. Technical Support Module for OEMs can automate the entire process by chipping away the communication bottlenecks and defining a systematic two-way mechanism from problem listing to solution delivery. This indeed is a simpler and smarter way.

Technical Support Module for the OEMS is divided into three parts-

Technical Assistance Request /TAR

Using TAR, the dealers can log or list their problems in the system. An extensive detailed description of the problem has to be stated in a TAR. The logged problem request is then sent to a service manager for the appropriate solution. All unresolved TARs are combined to create an FTR.

Field Technical Report /FTR

Using the FTR, the backend team can get a comprehensive look at the reported problem. The back office will deal with requests on their level and would provide a realistic solution. In case of no solution, one or more FTR is combined to create a product concern.

Product Concern

This provides a complete all-around view of the problem. The attached images, videos, and files provide a complete insight into the underlying issue.

Conclusion

The technical support module for OEMs has everything that the industry would need to save lots of time and effort. This can aid in automating the process of problem logging, thereby minimizing manual efforts. The software is intelligently built to make your organization’s work more efficient.