How does Warranty Management Software serve to be a Boon for Automotive Industry?

Warranties nowadays are a part of customer satisfaction and to maintain brand value, manufacturers have started paying attention towards warranty management. To promote trust and loyalty, manufacturers offer a warranty on products which acts as a guarantee that if something goes wrong with it, it will be taken care of. This change in perception was accompanied by several challenges such as speeding up the process, eliminate fraud claims, identify warranty applicable parts, faster turn-around time, and many more. This requirement called for an automated solution, which was fulfilled by Intellinet in the form of automotive warranty management software. It is an automated module that will streamline the entire process of warranty management. The system facilitates creating and raising warranty claims and keeping track of the same, all from one dashboard. The main USP of Intellinet’s automotive warranty management software is its user-friendliness as the system is easy to use for both OEMs and dealers. The software presents the following benefits: Completely Digital: As the module is online there is no manual work needed. After the servicing is done, the claim is raised through the portal and this system can easily identify parts that are still under warranty and also check if the claim is raised as per the norms. Real-time Data Visibility: Real-time data for any claim in the system can be extracted using the warranty management system. This helps the dealers to serve the customer better by keeping them updated about the status and ETA. Similarly, OEMs can check why a particular claim is stuck and accordingly take better decisions. Faster Processing: With warranty management software, the process becomes streamlined and automated, thus it is easy to keep a track of the entire lifecycle of the claim, and the movement from one stage to another is quick. The complete process is transparent and accountable. This ultimately results in customer satisfaction. Role-based Processing: OEMs define parameters based on which the claim is assigned to relevant personnel. Criteria like types of claim, amount of claim, and experience of the processor define which claims are assigned to which processor. This creates accountability and hence everyone does their part responsibly. Complete Transparency: Since dealers have clear visibility of the claim status through the portal, regular follow-up with the OEM is no longer needed. Manufacturers can anytime check the status of a claim and identify the roadblocks and take action. They can cross-validate if the claim was raised as per the company protocol and hence there are no chances of fraud.