How Warranty Management System Can Automate the Warranty Process?

With increasing warranty costs, a system to streamline the warranty management process is a dire need. Process interruption, no transparency, and an increasing number of fraud claims are some of the bottlenecks that need to be cleared if the goal is to minimize losses. If you are reading this, it means you seek a solution for this and you are in the right place. An automated solution for warranty management just happens to be an Intellinet systems specialty. The warranty management system developed by Intellinet is a top-notch management software for all your warranty needs.

Intellinet’s warranty management system helps OEMs and dealers in managing the end-to-end of process. Everything from entering the claim to processing, claim validation, and finally pay-out is automated and aligned. Let’s take a detailed look into the advantages.

• Digital Process: Intelli warranty management system is online, hence there is no paperwork required. Upon completion of the servicing work, the claim can be raised using the online portal. This system can easily identify the applicable warranty on a part and validate if the claim raised is valid or not.

• Role-based Processing: OEMs define certain parameters as per which the claim is assigned to the relevant processor. When the roles are defined, the processors perform their jobs responsibly and this creates accountability.

• Real-time Data Visibility: Real-time data for any claim in the system can be obtained using the warranty management system. This information keeps the dealers informed and updated about the claim’s stage and can be conveyed further to the customer if needed.

• Complete Transparency: Dealers have clear visibility of the status so no constant follow-up with the manufacturer is required. Manufacturers can anytime check the status of a claim and identify the issues in the processing. They can cross-validate if the claim was raised following all principles and there are no chances of fraud.

• Faster Processing: The process becomes transparent and error-free. Using the Intelli warranty management system one can keep track of the entire lifecycle of the claim. Due to this transparency, the movement from one stage to another is quick. This reduces turnaround time.

Every manufacturer creates products with the hope that the product will live up to its expectations. However, in this uncertain world, nothing is perfect and this warranty system will serve as a certificate about the quality of the product.

Note: The purpose of the blog was to explain how the WMS will automate the warranty management process which is evident from the 5 bullet points.These points explain what the people will not get using the manual process.