How Intelli Technical Support Module is a Service Desk Software for Dealers for Quick Resolution

In Automotive Industry, dealers are the front players, and end customers always approach dealers to resolve any query or issue that has come in the product. Similarly, if dealers have any issue or are facing any challenge, they need to contact original equipment manufacturers who help dealers to resolve the issue. But if original equipment manufacturers do not own any service desk software for Dealers, it will be difficult for dealers to approach original equipment manufacturers and this may result in providing timely support by manufacturers to dealers which ultimately result in a delay in providing better after sale service by dealers. To bridge this gap, Intelli Technical Support Module is developed with the purpose as service desk software for Dealers using which dealers can approach manufacturers for their issues and manufacturers can provide resolution using the same system. Intelli Technical Support Module is an online system which has been developed as web-based service desk software for Dealers. Whenever dealers face any issue with respect to the product, they can always use the system to raise technical support to original equipment manufacturers. They can provide details as to what is the issue, reason of same and action taken by them. They can also attach images or videos for better clarity. When manufacturers access this service desk software for Dealers, they can provide the resolution with the help of their technical knowledge and experience and thus supports in timely resolution of all the issues raised by dealers. Intelli Technical Support system proves to be an online service desk software for Dealers which they can refer at a suitable time to check and implement the resolution given by manufacturers. Visit www.intellinetsystem.com for more details.