How Warranty Management Software Can Optimize the Claim Process

Warranty claims are a dominant part of the after-sales service. Warranty Management Solution can offer huge respite to all the stakeholders involved in the claim process from manufacturers, dealers and to the end-users. It drives an automated approach to claim to process thereby making it quick and efficient. What does Warranty Management Software Include?

Warranty Management Software integrates multiple steps of the warranty claim process involving assorted levels of authorization across various platforms.

Intellinet’s Warranty Management Solution gives you an efficient glimpse of the entire process via an interactive Dashboard. The dashboard depicts all the vital information through KPIs. Some of these key numbers are- pending claims return requests, system conflicts, etc. Besides this, the platform offers multi-format fusion charts that can be downloaded for further analysis.

The key features of Warranty Management Software are-

1. Multifarious Claims

Now you can process six different claims via the software, specifically, Dealer PDI, OEM PDI, Post-sale, spare part, Goodwill and campaign claim.

2. User Control

You can exercise complete control by restricting access to the platform depending on the job role and title.

3. Work Queue Management

This feature allocates the claims automatically to rightful processors as per the roles assigned.

4. Return Material Authorization(RMA)

Once the claim is approved, OEMs can generate RMA with predefined parameters. The system is also synced with FedEx and UPS services and can update RMA status automatically.

5. Advance Policy Administration Attributes

To keep the system up and running smoothly, the policies and coverage definitions, labour hours and other criteria can be easily amended with this feature.

6. Auto Generation of Supplier Claim

Alongside the approval of the claim by the Dealer, the system automatically generates the Supplier claim eliminating the manual procedure.

7. Technical Bulletin (TIB) and Distribution Centre Bulletin(DCB)

For business purposes, OEMs may run various campaigns. To keep all the parties in the loop, the campaign details can be referred to easily through TIB & DCB.

8. Seamless Integration with Other Modules

Most importantly, a seamless flow of information from Warranty Management Software to other business modules such as EPC, SAP, SI, etc. can easily be conducted through integration assistance.

Conclusion

Warranty Management Software offers a plethora of advantages for claim management. Also, some of the other key proposals are-

• Auto mails

• Record editing

• Predefined rates

• Multi-currency and language support

• Claim forwarding for review

To sum up, Warranty Management Solution can resolve your claim processing issues for once and all.